Gerwin AI Terms of Use

1. Parties and scope

These Terms govern gerwin.ai and its subdomains, journal, help center, and the Gerwin AI software service (together, Gerwin AI, the Resources, or the Service).

The owner and service provider is Individual Entrepreneur Ksenia Andreevna Khramtsova, Taxpayer No. 560705615950, Primary State Registration No. 322565800038690 (Provider, we).

A User is a legally capable individual, individual entrepreneur, or legal entity using the Resources. A person acting for an organization confirms authority to bind that organization to these Terms.

2. Acceptance

The Terms become binding when the User expressly accepts them in the interface, registers, pays, or starts using the relevant feature after being shown a link to the Terms. For paid services, the plan, price, term, limits, and renewal terms shown before payment form part of the contract.

Personal-data consent, marketing consent, and consent to public dissemination are collected separately whenever required by law. Acceptance of these Terms does not substitute for those consents.

If a User disagrees with the Terms, they must not register or use the Service.

3. Service

The Provider gives access to:

corporate website, journal, and help-center materials;
software tools for text, images, and other supported formats;
artificial-intelligence models operated by the Provider or third parties;
history, projects, collaboration, and other plan-specific features;
technical support within the selected plan.

The interface, plan description, and documentation current at the time of use define exact features, limits, formats, and system requirements.

4. Account

Users must provide accurate, current information, protect their credentials, and not share an account with persons unauthorized under the selected plan.

Actions performed after successful authentication are treated as the User's actions until the Provider is notified of compromise or the circumstances show otherwise. A User who suspects unauthorized access must change their password and contact team@gerwin.ai.

We may reasonably verify email, telephone, representative authority, or payment information for security, legal compliance, or fraud prevention.

5. Artificial intelligence

The Service provides technical access to probabilistic models. An output is generated automatically from a prompt and may:

contain factual, semantic, or calculation errors;
be incomplete, outdated, biased, or unsuitable for a purpose;
be identical or similar to another user's output;
include material requiring rights and restriction checks;
vary when the same prompt is repeated.

Users must review outputs before publication or decision-making. Gerwin AI is not a doctor, lawyer, financial adviser, engineer, editor, or other professional adviser. An output must not be the sole basis for a decision capable of causing harm to life, health, rights, property, or safety.

Third-party models may be available in the interface. By selecting one, the User instructs us to send the relevant provider the prompts and settings required for performance. Before a prompt is sent, information about the provider and material processing terms is provided in the interface, documentation, or a specific notice. A transfer occurs only in compliance with the localization and cross-border-transfer requirements described in the Personal Data Processing Policy. Selection of a model and the User's instruction do not replace a separate consent, a Roskomnadzor notice, or another mandatory action required by law.

6. User content

User Content means prompts, instructions, text, images, files, data, and feedback submitted to the Service.

Rights in original User Content remain with the User or relevant owner. The User grants the Provider a limited, non-exclusive right, for the contract term, to technically host, reproduce, transform, and transmit that content solely to:

fulfill a prompt and provide requested features;
maintain security and troubleshoot;
comply with law and protect rights;
pursue another purpose supported by separate consent.

This license does not permit publication of private content, use in advertising, or training generally available models without a separate express basis.

The User represents that they hold the rights and legal bases required to upload and process the material, including third-party personal data. The User is responsible for prompt contents, model selection, and lawful use of outputs. This does not release the Provider from its own duties as an operator/controller or a processor acting on instructions.

7. Generated outputs

To the extent permitted by law and the model provider's rules, the Provider does not claim exclusive rights in an output created specifically for the User. The User may use it subject to these Terms, plan terms, and third-party rights.

Generation does not guarantee copyright protection, exclusivity, patentability, trademark registration, or non-infringement. The User is responsible for legal, editorial, and factual review.

If an output intentionally reproduces protected material supplied by the User, rights in the source material do not transfer or expand.

8. Acceptable use

Users must not use the Resources:

to violate law, privacy, rights, or legitimate interests;
for malware, phishing, spam, fraud, or circumvention of safeguards;
for unauthorized access, vulnerability testing without written approval, overloading, or disruption;
for exploitation, human trafficking, sexual content involving minors, or other unlawful material;
for unlawful discrimination, harassment, threats, or disclosure of protected secrets;
to present AI material as verified where doing so creates material risk;
for automated extraction, access resale, limit evasion, or creation of a competing service in violation of our rights;
to remove rights notices or technical restrictions;
through a shared account unless the plan permits it.

We may use proportionate automated and manual safety controls. They do not constitute advance review of all content or transfer the User's responsibility to us.

Detailed categories, feature-specific restrictions, and the appeal process are set out in the Content Moderation Rules. Visual tools are also subject to the Image Guidelines.

9. Website and journal materials

The design, software, databases, logos, illustrations, and editorial materials are owned by the Provider or lawfully used.

Ordinary linking and short quotation are permitted with author, title, and an active link where the extent is justified by the quotation purpose and law. Full-article copying, systematic database extraction, republication, or commercial use requires prior permission unless expressly stated otherwise.

Guest authors' opinions may differ from those of Gerwin AI. Publication date matters because information may become outdated.

10. Plans, units, and limits

Price, term, included features, and limits are shown before an order. Price may depend on model, volume, speed, currency, tax, and payment method.

Internal credits, tokens, characters, requests, or similar accounting units:

measure access to features only;
are not money, electronic money, securities, or investment assets;
cannot be transferred or redeemed for cash unless law or a specific offer expressly provides otherwise;
may expire on the date disclosed at purchase or grant.

Technical usage estimates are approximate unless expressly stated otherwise. Actual usage depends on the model and settings.

11. Payment, subscription, and renewal

Payment is processed by the partner identified at checkout. The User must verify final price, period, and order details before confirmation.

Automatic renewal and recurring charges apply only after a separate express authorization on disclosed terms. Frequency, amount or calculation method, and cancellation method are shown before authorization. Future renewal may be disabled in the account or through support. Cancellation does not terminate the already paid period.

Price changes apply to future periods after advance notice and renewed confirmation where required. Receipts and accounting documents are issued where required by law.

Special invoices or negotiated terms for legal entities and individual entrepreneurs prevail to the extent of a conflict.

12. Cancellation, refunds, and consumers

A User may stop using the Service and delete the account. Cancellation, deductions for properly incurred costs, and refunds are governed by mandatory law, the service already supplied, and the disclosed order terms.

Nothing in these Terms limits non-waivable consumer rights, including rights under the Russian Federation Law On Protection of Consumer Rights. Digital outputs, service volume already supplied, access provided, and properly incurred costs are considered only to the extent allowed by law.

Send a request to team@gerwin.ai with the account, payment date and identifier, and the requested remedy. Where possible and lawful, a refund uses the original payment method.

The Refund Policy explains renewal cancellation, calculation for an unused service portion, and incorrect charges.

13. Availability and changes

We seek stable operation but do not guarantee absolute continuity. Access may be temporarily restricted for maintenance, updates, attacks, network failure, a model-provider event, or other circumstances.

We may change interfaces, models, limits, and features for development, security, or legal compliance. If a change materially reduces an already paid service, a remedy required by law or specific terms is provided.

Features marked beta, preview, or experimental may change and may be less stable.

14. Suspension and termination

We may proportionately restrict a feature or account where:

there are reasonable signs of a Terms or legal violation;
access threatens security, third-party rights, or operation;
payment is disputed, reversed, or overdue;
a public authority or critical infrastructure provider requires it;
the relevant model or service is discontinued.

Where lawful and not risk-increasing, we provide the reason and an opportunity to cure or appeal. Gross, repeated, or incurable violations may result in immediate termination.

Before termination, Users should save content available to them. Data is deleted or retained under the Personal Data Processing Policy and applicable law.

15. Privacy

Personal data is governed by the Personal Data Processing Policy. Cookies are governed by the Cookie Policy.

Users must not submit secrets, special-category data, or third-party data without necessity, a lawful basis, and suitable safeguards.

16. Warranties and liability

Each party is liable for breach where the legal conditions for liability are met.

The Provider is responsible for service quality and security within mandatory requirements. The Provider is not responsible for:

User decisions made without appropriate review of an AI output;
the content and legality of User Content;
acts of an independent payment, communications, or model provider outside reasonable Provider control;
incompatibility with an undisclosed environment or use contrary to documentation;
loss caused by credential sharing or delayed compromise notice;
indirect consequences that a party could not reasonably foresee, unless mandatory law provides otherwise.

For Users acting exclusively for business purposes, aggregate contractual liability for a specific dispute is limited to the amount paid for the affected service during the preceding three months, except for intent, gross negligence, intellectual-property infringement, or another case where limitation is prohibited.

This cap does not apply to consumers and does not exclude or reduce non-waivable liability.

17. Third-party claims

A business User must reasonably assist with a substantiated third-party claim caused by unlawful User Content, lack of rights, or a material breach of these Terms. Documented reasonable losses are recoverable only as permitted by law, provided the User receives timely notice and an opportunity to participate in the defense.

This provision does not apply to a consumer to the extent it would reduce mandatory rights.